It is recommended to pre-wash the machine by letting the water run without the capsule for 3 seconds for a better tasting and thus eliminating the residues from the previous use. Insert the Suppacaps capsule, check the water level and select the long cup option (for a concentrated broth). For a less concentrated result press the same option twice. Due to the differences in water hardness and a wide variety of coffee machines on the market, it may be the case that a capsule becomes clogged and does not give the entire product, in this case open a little the lever where the capsule was housed and turn it back to close without falling, if it falls into the container pick it up and put it back, press the button again.